Why Print Shops Are Losing Customers Without a Self-Service Client Portal
The printing industry has changed dramatically over the last decade. Customers no longer want to wait for business hours to place orders, request quotes, approve proofs, or track job status. They expect the same level of convenience they receive from online retailers, banking apps, and other digital services. Unfortunately, many print shops still rely on manual communication methods such as phone calls, emails, and spreadsheets to manage customer interactions. While these processes may have worked in the past, they often lead to delays, misunderstandings, and poor customer experiences. As a result, print businesses risk losing valuable customers to competitors that offer a more modern and convenient ordering experience. One of the most effective ways to meet today's customer expectations is by implementing a self-service client portal. Let's explore why print shops are losing customers without one and how a powerful solution like PrintPLANR can help. Customers Expect 24/7 Acces...